1. Our Commitment to Privacy
At Aualibarbarvape, we are committed to safeguarding the privacy of your personal information in compliance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal data when you interact with our services.
2. Information We Collect
We collect personal information that is necessary for us to provide our services, fulfill orders, and comply with legal requirements such as age verification. The types of information we may collect include, but are not limited to:
- Full name
- Shipping and billing address
- Contact phone number
- Email address
- Date of birth
- Government-issued photo identification (e.g. driver’s license or passport)
- Order history and transaction details
- IP address and device/browser information (for fraud prevention and analytics)
3. Age Verification
To comply with legal age restrictions on the sale of vaping products, we require all first-time customers to provide valid photographic identification confirming they are over the age of 18. This process includes:
- Uploading or emailing a copy/photo of a government-issued ID
- Verifying the date of birth before processing the first order
- Retaining limited verification records, in accordance with our data retention policy
Failure to provide sufficient age verification may result in cancellation of the order.
4. How We Use Your Information
Your personal information is used solely for purposes related to providing and improving our services, including:
- Processing and fulfilling orders
- Confirming your age and identity
- Communicating order and delivery updates
- Providing customer support
- Complying with regulatory or legal obligations
- Sending promotional offers (only if you opt-in)
We will not use your personal information for any other purpose without your consent.
5. Disclosure of Information
We do not sell, rent, or trade your personal data. Your information will only be disclosed to third parties where necessary for business operations, such as:
- Australia Post or other courier partners – for shipping and delivery
- Payment gateways and fraud detection services – for secure transactions
- Legal or regulatory authorities – if required by law
- Our internal customer service and support teams
All third parties are required to comply with applicable privacy standards and must not use your information for unrelated purposes.
6. Storage and Security
We store your personal information on secure servers located in Australia or with reputable third-party providers using encryption, firewalls, and access controls. We take reasonable steps to:
- Protect data from unauthorized access, misuse, or disclosure
- Retain information only as long as necessary for business or legal reasons
- Safely destroy or de-identify personal data when no longer required
7. Access and Correction
You have the right to:
- Request access to your personal data we hold
- Request correction of inaccurate, outdated, or incomplete data
To make such a request, please contact us via the details below. We may require identity verification before processing your request.
8. Cookies and Website Analytics
Our website may use cookies or tracking tools to improve user experience and collect anonymous usage data. This includes information such as:
- IP address
- Browser type
- Pages visited
- Referral source
You can disable cookies via your browser settings, though this may limit certain site features.
9. Marketing Communications
With your consent, we may send you promotional messages via email or SMS. You can opt out at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at [insert contact email]
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website. We encourage you to review it periodically.